CISTI'2014 - 9ª Conferencia Ibérica de Sistemas y Tecnologías de Información

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TRAZABILIDAD DE CONTRIBUCIONES EN LA CO-CREACIÓN DE PRODUCTOS/SERVICIOS: UN CASO DE ESTUDIO

the traceability of contributions in the joint creation between customers and organizations (co-creation), is recognize as a fundamental task to support activities in obtaining products/services with high potential for innovation. The goal of traceability is to improve the quality of products and services. The information that provides the traceability can be used to support the analysis of the implications and integration of change requests in different phases of innovative models and to understand the evolution of artifacts that represent the knowledge. This work presents a model that facilitates following the contributions of stakeholders that participate in co-creation of a service for video transmission in a telecommunications organization in Medellin, Colombia.

Author(s):

Jaime Alberto Echeverri    
Universidad de Medellin
Colombia

Miguel Aristizabal    
UNE Telecomunicaciones
Colombia

Liliana Gonzalez    
Universidad de Medellin
Colombia

Mauricio Gonzalez    
Universidad de Medellin
Colombia

Ana Lucia Perez    
Universidad de Antioquia
Colombia

Jose Gallardo    
Universidad Católica del norte
Chile

 

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