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WorldCist'20 - 8th World Conference on Information Systems and Technologies

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A Business Performance Management Framework

In an increasingly competitive market, companies need to look not only at results, but also at how they can improve their performance to achieve them. Knowing the factors that influence business performance allows to identify initiatives that lead to their improvement or mitigate potential risks, ensuring strategic alignment across the organization. This article presents a Business Performance Manage-ment (BPM) framework, where the key components that impact business per-formance are described, which includes Business Intelligence (BI) as an integral part of the technological framework and a Performance Management (PM) cycle as a methodological approach to its implementation for business performance improvement.

Ana Carina Pereira
NOVA IMS
Portugal

Miguel de Castro Neto
NOVA IMS
Portugal

 


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