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WorldCIST'19 - 7th World Conference on Information Systems and Technologies

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Using the Technology Acceptance Model (TAM) in SAP Fiori

This article presents a case study that was carried out in two companies that have implemented SAP Fiori. The As-Is and To-Be description of the process in which SAP Fiori was implemented was performed. The advantages and disad-vantages of using SAP Fiori were also identified. The Technology Acceptance Model (TAM) has been used in order to understand the aspects that most influ-ence users to consider SAP Fiori as an added value, and how it optimizes the tasks of users. TAM has two variables that will influence the acceptance of a technology, which are: perceived ease of use and perceived utility.

Daniela Beselga
Instituto Universitário de Lisboa (ISCTE-IUL)
Portugal

Bráulio Alturas
Instituto Universitário de Lisboa (ISCTE-IUL)
Portugal

 


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