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WorldCIST'19 - 7th World Conference on Information Systems and Technologies

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The future of the digital workforce: current and future challenges for executive and administrative assistants

Changes brought by the 4th Industrial Revolution and digitalization impact directly in the way we live, shape the organizations and change the way we work. This article explores and anticipates the scope and depth of the impacts that current and emerging technologies are imposing to the jobs of administrative and executive assistants. Under the scope of the worldwide digital transformation we present sets of tasks that currently are or will be depreciated and automated by technologies, impacting the role of these professionals. In this scenario, we discuss which new competencies, comprising new knowledge, skills and abilities, are increasingly required and point out strategies for repositioning the profession in the digital transformation era.

Anabela Mesquita
Polytechnic of Porto & Algoritmim RC
Portugal

Luciana Oliveira
CEOS.PP ISCAP & Polytechnic of Porto
Portugal

Arminda Sá Sequeira
CEOS.PP ISCAP & Polytechnic of Porto
Portugal

 


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