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WorldCIST'19 - 7th World Conference on Information Systems and Technologies

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Problematic Attachment to Social Media: Lived Experience and Emotions

People's relationship with social media and their contacts on them can be problematic; for example, people may engage in social media in a compulsive and hasty style to increase their popularity which possibly enhances their self-esteem. However, this problematic attachment may result in side effects on people’s well-being. Therefore, people may need assistance to reform their relationship with social media in a way that maintains different aspects of their online interaction, such as empathy with others and maintaining their popularity and relatedness. In order to provide the tools and methods to support people in reforming their relationship with social media towards a healthier usage style, we need to understand the experience of people who suffer a problematic relationship with social media. Most studies on the topic are based on methods which would lack ecological validity, e.g. using surveys and interviews, and do not capture such a digital experience as lived. In an attempt to better explore how people experience problematic attachment and relationships with social media, and their associated emotions, we conducted a multistage qualitative method study including a diary study to gather lived experience. We aim to inform both users and designers towards a managed and tool-supported reform of their problematic relationship with social media and, ultimately, having healthier online interaction.

Majid Altuwairiqi
Bournemouth University
United Kingdom

Theodoros Kostoulas
Bournemouth University
United Kingdom

Georgina Powell
Phone Life Balance Ltd
United Kingdom

Raian Ali
Bournemouth University
United Kingdom

 


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