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WorldCist'18 - 6th World Conference on Information Systems and Technologies

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Improving Productive Processes Using a Process Mining Approach

Today’s companies face great challenges when attempting to quest business markets with their demands on product quality and price. However, when a company maintains high efficiency levels on its productive processes usually it has this challenge quite simplified. The great availability of data we have currently on industry plants provides a very interesting support to face this challenge, when combined with new technologies, such as process mining. This paper presents a case study where the very recent process mining techniques were applied to a very particular productive process characterized for its low frequency and heterogeneity. To do this, we made some changes to the "L * life-cycle model" methodology, for applying process mining in the identification of tasks with unsatisfactory performance levels, and analyzing the most relevant and critical aspects that influence it.

Ricardo Ribeiro
University of Minho
Portugal

César Analide
University of Minho
Portugal

Orlando Belo
University of Minho
Portugal

 

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