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WorldCist'18 - 6th World Conference on Information Systems and Technologies

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Integrated Framework for the Civil Construction Projects Management by mean PMBOK, ISO 21500 and ITIL V3

Today, countless benchmarks and definitions of best practice have emerged in Technology Information and various business areas. Civil construction is a service that revolves around the hiring and provision of other services. A civil construction work is a construction service and becomes a construction project when a start, an end and a deliverable is defined. This article presents an integrated model proposal for managing projects and services of companies providing civil construction services, generated through a match between the service management lifecycle exposed in ITIL v3 and the groups of processes exposed in PMBOK and ISO 21500. The results of this proposal application in the management of a real project are presented.

Eduardo Isacás-O
Escuela Politécnica Nacional
Ecuador

Monserrate Intriago-Pazmiño
Escuela Politécnica Nacional
Ecuador

Hernan Ordoñez-Calero
Escuela Politécnica Nacional
Ecuador

Elizabeth Salazar-Jácome
Universidad de las Fuerzas Armadas ESPE
Ecuador

Wilson Sánchez-Ocaña
Universidad de las Fuerzas Armadas ESPE
Ecuador

 

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