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WorldCist'18 - 6th World Conference on Information Systems and Technologies

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An Online Focus Group Approach to e-Government Acceptance and Use

The emergence of Information and Communication Technologies enabled government agencies to develop their capacity for society interaction to provide better public services. These services, typically known as e-Government, have been undergoing significant development over the last few years. Information technologies have become one of the central elements in electronic governance today, and probably they will outstand in the future too. Despite the clear advantages inherent in electronic government services usage, the interaction rate between citizens and government is still low and considered to be unsatisfactory. In order to understand which variables can influence the process of e-Government services adoption by civil society, we define a research methodology consisting of a qualitative validation. This validation is composed by an Online Focus Group, where several experts were involved to reach a set of remarkable considerations about potential determinants that can influence the e-Government as an interactive process.

Soraia Nunes
University of Trás-os-Montes e Alto Douro
Portugal

José Martins
INESC TEC and University of Trás-os-Montes e Alto Douro
Portugal

Frederico Branco
INESC TEC and University of Trás-os-Montes e Alto Douro
Portugal

Mijail Naranjo Zolotov
NOVA, Information Management School
Portugal

 

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