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WorldCist'18 - 6th World Conference on Information Systems and Technologies

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Evaluating DSS’ effect on User Learning: An exploratory study

The main purpose of this paper was to assess the effect of DSS use on decision makers learning, in the aim of proposing User’s learning as a measure of DSS success. This study extends previous work on both DSS behavioral/cognitive effects on users and DSS evaluation. The data collected during the usage of GASFIN DSS enabled us to assess the learning acquisition process by monitoring changes in the decision making process and outcomes. The results confirmed the improvement of users learning capabilities over regular system usage. Implications for future research on the DSS evaluation are proposed

Khaoula BOUKHAYMA
Mohammed V university in Rabat
Morocco

Abdellah Elmanouar
Mohammed V university in Rabat
Morocco

 

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