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WorldCist'18 - 6th World Conference on Information Systems and Technologies

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Towards a Conceptual Framework for the Evaluation of Telemedicine Satisfaction

Satisfaction is a key factor in evaluating the succe116ss of telemedicine systems. The objective of this research is to develop a conceptual framework to aid research in telemedicine satisfaction. This research performs a developmental review of the telemedicine and telehealth satisfaction literature obtained from PubMed and Google Scholar. Results are synthesized by reviewers using a concept matrix. Findings support a conceptual framework for telemedicine satisfaction that includes: satisfaction dimensions, stakeholders, type of care, type of system, context and methodologies. The framework can be used by future studies for examining and reporting on telemedicine satisfaction.

Robert Garcia
DePaul University
United States

Olayele Adelakun
DePaul University
United States

 

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