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WorldCist'18 - 6th World Conference on Information Systems and Technologies

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Satisfaction with e-participation: A model from the citizen’s perspective, expectations, and affective ties to the place

The diffusion and adoption of e-participation contributes to better democracy and more participative societies. Nevertheless, despite the potential benefits of e-participation, the level of citizen satisfaction regarding the use of e-participation and its effects on the continued intention to use have not been widely assessed yet in the literature. This article proposes a conceptual model that integrates the DeLone & McLean success model, that assesses the citizen satisfaction regarding the perception of the e-participation system quality; the expectation-confirmation model for the continued intention to use, which evaluates satisfaction based on the confirmation of ex-post experience on e-participation use and the perceived usefulness; and the dimensions of sense of place, which play a moderator role between the citizen satisfaction and the e-participation use.

Mijail Naranjo Zolotov
NOVA, Information Management School
Portugal

Tiago Oliveira
NOVA, Information Management School
Portugal

Frederico Cruz-Jesus
NOVA, Information Management School
Portugal

José Martins
INESC TEC and University of Trás-os-Montes e Alto Douro
Portugal

 

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