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WorldCist'17 - 5th World Conference on Information Systems and Technologies

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A Governance Model for Managing Lightweight IT

The widespread introduction of lightweight IT; smartphones, tablets, Internet of Things, and the growth of 3rd party app developers, has become a challenge for many companies and organizations. Local units and end-users increasingly are acquiring and implementing lightweight IT outside the realm of the IT function. The trend is driven by competent users’ need for innovative IT services, enabled by the consumerization of digital technologies. Lightweight IT entails exciting business opportunities; however, guidance for executives on how to go about in dealing with this development has been very limited. Executives need an IT governance toolbox to help them managing lightweight IT. In this paper we investigate; what IT governance models can organizations apply for the management of lightweight IT? The managerial challenge is to balance the innovative potential of lightweight IT with the requirements of good governance. Building on particular challenges of lightweight IT and the extant literature on end-user computing, we present a framework with four alternative governance models for managing lightweight IT. We evaluate the framework through four case studies of e-health.


Bendik Bygstad    
University of Oslo

Jon Iden    
Norwegian School of Economics


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