WorldCIST'14 - The 2014 World Conference on Information Systems and Technologies

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Language Technology for eGovernment - Business Cases

Language technologies and tools, such as text mining, information extraction, and question and answering systems, have been developed during many years. These technologies are becoming mature and should be ready for deployment in private and public organizations. However, little focus has been paid to how these technologies can be applied to tackle real-world problems within organizations. In this paper, we present a set of business cases where language technologies can have a significant impact on public organizations, including their business processes and services. We describe how each business case can influence the service quality, as seen from a consumer perspective, and the business processes efficiency, as seen from a public organizational perspective. The business cases are based on, and exemplified with, cases from large Swedish public organizations.

Author(s):

Martin Henkel    
Stockholm University
Sweden

Erik Perjons    
Stockholm University
Sweden

Eriks Sneiders    
Stockholm University
Sweden

Jussi Karlgren    
Gavagai
Sweden

Johan Boye    
Royal Institute of Technology
Sweden

Anders Thelemyr    
Stockholm University
Sweden

 

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