WorldCIST'13 -The 2013 World Conference on Information Systems and Technologies

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The Relationship between Portal Quality and Citizens’ Acceptance: The case of the Kuwaiti e-Government

Adel Aladwani
Kuwait University

This research-in-progress article tries to examine Kuwaiti citizens’ perceptions of e-Government quality and its influence on their decision to use (or not to use) the official Kuwaiti portal. Specifically, it tries to examine an attitudinal model linking three groups of e-Government quality attributes and e-Government use as measured by number of visits and transactions. The statistical analyses of responses collected from a sample of Kuwaiti citizens highlight the importance of e-Government quality for inducing citizens’ use.


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