WorldCIST'13 -The 2013 World Conference on Information Systems and Technologies

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User Documentation: the Cinderella of Information Systems

Brigit van Loggem
Open Universiteit

User documentation is a structurally under-valued aspect of information systems and end user assistance. Popular belief has it that documentation is required only where insufficient attention has been paid to the design of usability, user satisfaction and user experience; and that documentation is not referred to by users anyhow. Both lines of reasoning are shown to be faulty, and a case is made for an interest in user documentation from the pertinent research communities.


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