WorldCIST'13 -The 2013 World Conference on Information Systems and Technologies

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Linking Benefits to Balanced Scorecard Strategy Map

Jorge Gomes
ISEG - UTL
Portugal

Mario Romao
ISCTE - IUL
Portugal

Mario Caldeira
ISEG - UTL
Portugal

Abstract:
In this paper the authors propose a link between the Benefits Dependency Network, from a Benefits Management approach, and a Strategy Map, from Balanced Scorecard, to improve the management of business benefits and to ensure that actions taken along the investment life-cycle lead to foreseen benefits realization. The goal of this integration is to build a framework that combines useful features of both methods. We sustain that they can be complementary. As a Strategy Map is committed with strategic alignment, communication and monitoring of strategy execution at all levels of an organization, a Benefits Dependency Network is aimed at explaining how benefits are going to be obtained through organizational change. Using the results of a case-study research, we explain how a Strategy Map can cross with the Benefits Dependency Network. The integrated contribution is meant to increase the investments effectiveness, giving to stakeholders the confidence on a clearer delivery path for their expected benefits.

 

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