Skip to main content
CISTI'2020 - 15th Iberian Conference on Information Systems and Technologies

Full Program »

Enemy inside: salesperson fraud detection in the insurance industry

In the insurance industry, fraud can be performed because of salesperson's bonuses and commissions. This problem reduces the reputation of the insurance industry. With the decrease of reputation, the trust of the customer to the industry decreases and thus, the acquisition of new customers becomes difficult. This study aims to estimate the probability of salesperson to fraud with historical data by using machine learning methods. The industry's reputation is maintained if fraud can be detected in advance.

Serkan Turkeli
Istanbul Technical University
Turkey

Tahsin Eti
Vakıf Emeklilik
Turkey

Yunus Guney
Vakıf Emeklilik
Turkey

Mehmet Akyuz
Vakıf Emeklilik
Turkey

Mustafa Alpkan Çiçek
TESODEV
Turkey

Merve Cimen
TESODEV
Turkey

 


Powered by OpenConf®
Copyright ©2002-2018 Zakon Group LLC