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CISTI'2017 - 12ª Conferência Ibérica de Sistemas e Tecnologias de Informação

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A software maintenance strategy with a large number of users: a case study

Software maintenance is the activity in which changes
occur in the artifacts of a software after delivery, with the purpose of keeping it available, correcting its failures, improving its performance and adapting it to new or modified requirements, according to the needs of Your users. It is an indispensable activity, without which existing systems would quickly become lagging and inefficient for organizations. The objective of this work is to verify the adherence of existing software maintenance models and processes in an organization whose product is used by a large number of users. After identifying and evaluating the problems of the company's current situation, carried out through a case study, actions are suggested to improve its software maintenance process.


Hellen Chrstine Seródio Thomazinho    
UTFPR -Universidade Tecnológica Federal do Paraná

Alexandre L'Erario    
UTFPR -Universidade Tecnológica Federal do Paraná

José Augusto Fabri    
UTFPR - Universidade Tecnológica Federal do Paraná


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